Harrison-Chevalier, corporate training, sales training, negotiating training, time management training, team building, management training, workshops, consulting

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small group, training, goals, success, customer service

sales, procurement, win-win, negotiation, management, success, superior, customer, service

Harrison-Chevalier, corporate training, sales training, negotiating training, time management training, team building, management training, workshops, consulting

 

 

 

 

 

 

 

Creating Superior Customer Service

As the world market becomes ever more service-oriented, Creating Superior Customer Service is becoming more and more essential to your success. This customized training workshop or seminar will give you effective tools to help you create memorable and impacting customer service that will bring your clients back again and again. Learn how to more effectively deal with customer objections and complaints, how to better utilize and manage modern technologies to create positive customer interaction, and how to use every interaction to help create long-lasting relationships with all of your clients and vendors.

Every Creating Superior Customer Service workshop is tailored to meet your organizations specific goals and objectives as detailed in the Training Proposal, submitted to and approved by the client, prior to the initiation of Pre-Workshop Assessment. Further, Harrison-Chevalier, Inc. is the only company of its kind to include post quantification to measure the effectiveness of the training we offer. When is the last time you received quantified data detailing an actual return on your training investment?

Sample Topics:

How to Solve Problems and Complaints

Overcoming Objections

How to Achieve Customer Satisfaction

Effective Phone and E-mail Etiquette

Beyond the WOW Factor

The Power of Mission

   - How Customers Think

The Integrated Professional

   - How to Give Less & Keep More Customers

Effective Communication

   - What is Service Anyway?

Creating Rapport

Workshop to Include:

Cutting-edge information and state-of-the-art business practices and skills balanced with ancient and lasting fundamental foundations and cornerstones.
State-of-the-art audio, video and PowerPoint
Practical and thought-provoking interactive exercises and activities specifically designed and created to help you turn knowledge into skill
Opportunities to win premium rewards for demonstrated excellence in participation and the integration of workshop materials and concepts

Who Should Attend:

Sales Professionals

Procurement Professionals

IT Professionals

Engineers/Architects

Administrators - Office Managers

Project Managers

Doctors - Medical Professionals

Financial Services Professionals

Educators - Students

Government Employees - Managers

Creating Superior Customer Service features an exclusive FLAT FEE pricing model making it an unparalleled training value. For additional information or to arrange for a customized Training Proposal call us at: (310) 229-5950 or e-mail us at: info@h-c.com.

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